Cancellation, Returns & Refund Policy

We are ready to help if you have any issues, are not satisfied, or have any questions regarding this policy, please contact us via myteeths@protonmail.com or write to us at My Teeths, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. 

Cancellations & Returns:

We have a 15-day Cancellation, Returns & Refund Policy, which means you can request a cancellation refund any time from when you order until 15 days after receipt of your initial subscription box, you have the right to do this for any reason and without justification. After this period, they are typically non-refundable and you will receive the subsequent boxes as per your purchase.

To be eligible for a cancellation & return, you must provide proof of purchase and your item must be returned in the same condition that you received it, unused, in its original packaging and returned within 15 days from informing us you wish for a cancellation refund. You will be responsible to cover the return postage costs. We recommend that you use tracked return delivery methods to ensure the package has been returned successfully. If you fail to return the items or cover the return postage costs, we reserve the right to deduct any costs incurred by retrieving the items from you.

To start a cancellation &/or return, please contact us at myteeths@protonmail.com or write to us at My Teeths, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. 

Please note that returns will need to be sent to: My Teeths, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. Please include your order number and if happy to, the reason for your cancellation & return with the returning items. When we have received it, we will inform you of this via email. We will also inform you via email when your refund has been processed. Items sent back to us without first requesting a cancellation & return will not be accepted. 

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned, like hygiene-sensitive goods (such as toothbrushes) and custom products (such as special orders or personalised items). Please contact us if you have questions or concerns about your specific item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the price of the purchased product on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at myteeths@protonmail.com.

Apart from what law excludes, we will not be liable to you for any loss (indirect or consequential), damage or expenses (including loss of profits, business or goodwill) from any issue notified to us, and we shall have no obligation to pay any money to you by way of compensation, other than to refund you the amount for the applicable purchased product/s.

Exchanges & Replacements:

Please check your order upon arrival carefully, if any product/s you receive are damaged, faulty, incorrect or you have received a completely duplicated box, then please contact us at myteeths@protonmail.com in the first instance so that we can evaluate the issue and make it right.

Items sent back to us without first informing us will not be accepted. We will only offer replacements for products that are damaged or faulty upon delivery, and not from recipient handling.

If an exchange or replacement is agreed, please send any necessary items (with your order number) for exchange or replacement in the same condition that you received it, unused and in its original packaging to: My Teeths, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. We will inform you via email when it has been processed and any exchanged or replacement items have been dispatched to you.

All returned products claimed to be damaged/faulty will be checked and certified by us. Any returned products that are not found to be damaged/faulty will be returned to you and you will be charged for the returned postage costs. The returned product will not be sent back to you, until we have received full payment for the return postage costs.

This exchange & replacement policy does not affect your legal rights in relation to damaged/faulty, erroneous or misdescribed products.

Refusal:

If you need to refuse delivery of your order, please inform the post person before they confirm delivery. If this is not possible, then please take the box UN-OPENED to your most convenient post box/delivery office asking for it to be returned to sender.